Unisex Heavy Blend Zip Hoodie

Frequently asked questions

Exchanges

We offer a 14-day exchange period from the date you receive your product. If the item you ordered is the wrong size, you can exchange it for the correct size.

To be eligible for an exchange, the product must be unused, with tags still attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate an exchange, please send us a message at info@zeyro.online. Include your order number and the new size you'd like. We'll send you instructions for the exchange process.

Please note: Since our products are made to order, we unfortunately cannot accept full returns or refunds unless the product is defective or damaged.

Defective or Damaged Products

Please inspect your order upon receipt and contact us immediately at info@zeyro.online if the item is defective, damaged, or incorrect. Please include a photo of the product. We will replace defective items free of charge.

European Union 14-Day Right of Withdrawal

EU consumers have a statutory 14-day right of withdrawal. However, since our products are made to order according to customer specifications, they are considered customized products that are not eligible for return under EU consumer protection law (except in cases of manufacturing defects or damage).

Refunds

If your product is defective or damaged, you will receive a refund or replacement after we have received and reviewed the issue. Refunds will be processed to your original payment method within 10 business days..

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

All orders include free shipping.
You will see the shipping details at checkout before confirming your purchase.

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Frequently asked questions